Welcome, and an introduction...
First of all welcome to my blog, this is the first time I have done anything like this, so you will have to bare with me!
This is a blog about my shifts as a Police Communications Operator. For obvious reasons i'm not going to disclose my real name or which force i work for.
A little brief intro into what a communications operator does...
Call Handling:
As a call handler you are the first point of contact to the public, we take calls via the normal number, 999 system, and also from the ambulance and fire brigade requesting assistance. In addition we have contact with council wardens, who are generally carers for the elderly. We take the information supplied, type it onto the incident log, along with the callers details and pass it over to the dispatcher...
Dispatcher/Call Dispatcher:
This is where the fun starts, there are 2 dispatchers for each of the divisions, some are busier than others. Basically here you pass jobs out to the Police officers, PCSO's and Street Wardens. They attend the jobs and then come back to you with a sequel which you then update log. This can become stressful at shift changeovers and when you have loads of jobs going on at the same time, all of these i will go into in due course.
This is a blog about my shifts as a Police Communications Operator. For obvious reasons i'm not going to disclose my real name or which force i work for.
A little brief intro into what a communications operator does...
Call Handling:
As a call handler you are the first point of contact to the public, we take calls via the normal number, 999 system, and also from the ambulance and fire brigade requesting assistance. In addition we have contact with council wardens, who are generally carers for the elderly. We take the information supplied, type it onto the incident log, along with the callers details and pass it over to the dispatcher...
Dispatcher/Call Dispatcher:
This is where the fun starts, there are 2 dispatchers for each of the divisions, some are busier than others. Basically here you pass jobs out to the Police officers, PCSO's and Street Wardens. They attend the jobs and then come back to you with a sequel which you then update log. This can become stressful at shift changeovers and when you have loads of jobs going on at the same time, all of these i will go into in due course.
posted by CommsOperator at Sunday, May 07, 2006
1 Comments:
Hello. I found your blog by putting in the words "communications operator", and I've read some of your posts. I will start training as a comm op 7/10/2006, and this is totally new to me.
What were the things about the job most difficult for you when you began, and what obstacles have you overcome in the job? I look forward to reading your answers.
Peace and blessings,
Newbie Op
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